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Scroll through our Frequently Asked Questions for a perfect first contact!

Is a prepayment required?

No. Up-front payment is not required and never will be.

We do not know if we will be able to achieve the set goal, and we do not think it is right for the customer to pay for something we cannot get. If you pay, it is because the work you requested has been completed.

What is the Starting Ancestor?

The Starting Ancestor is the ancestor you want to start the search with and for whom you have most of the information: a date, a place, the names of the parents.

What information do I need to provide about the Starting Ancestor?

To start the search, we need to know some basic information about the Starting Ancestor: first and last name, a date, a place.

The date related to the Starting Ancestor does not have to be a birth date; it can be a marriage date or a death date. The date can sometimes be indicative, but in these cases it is necessary to know the name of the Starting Ancestor's parents. This is because while an exact date certifies that the found ancestor is correct, an indicative date can lead the search to errors of homonymy; and for this the information on the name of the parents is necessary.

The place is essential to start a search. You need to know the exact city where the Starting Ancestor was born, married, or died. In Sicily there are no regional or national registers, without the exact place it is not possible to start the search easily, unless you want to start a thorough search in a wider area to identify it; the latter case has a very variable probability of success and is the only situation in which an advance payment of the total amount is required.

There are also special cases in which, for example, the rarity of the surname can help to identify an exact place, or in which other details can resolve the question. For this reason, we urge you to send us the information you have, even if it is not complete.

What if I have two Starting Ancestors?

With two Starting Ancestors, for example both grandparents, the most convenient solution is to reduce our standard packages by one generation. For example, the three-generation package, which includes the construction of three generations from the Starting Ancestor, becomes a two-generation package from both Starting Ancestors.

How soon can I expect to receive the completed work?

The time of work execution depends on its complexity.

We are able to deliver the basic family tree construction packages after one week of work, and the more complex packages after three weeks. The time for sending the original certificates useful for citizenship application is about two months.

What happens if the work is not done or if it is incomplete?

If the work is not done, it is probably because there is no information available or the information available is not accessible. In this case, you don't have to pay anything. If the work is partially done, we will provide a lower estimate compared to the agreed upon starting price. You are free to accept or reject incomplete results; if you reject the work, you don't have to pay anything.

Our terms and conditions are specifically designed for the best customer experience and the genuine appreciation of our services provided.

Could the work include incidental costs?


What are the payment options?

The most common payment methods we accept are PayPal and bank transfer, but we are willing to accept any other payment method. Just ask us.

What happens after the work is delivered?

Our long-term support begins the moment we deliver the work. You are free to ask any questions about the work done, we are at your complete disposal.


Use our contact form, our email or if you prefer, send us a message on WhatsApp.

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12 Via Amerigo Vespucci, Giarre, Sicily
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